If you are a new patient at Glen Huntly Medical Centre, you will need to complete our Patient Registration Form. We advise you to come to our Medical Centre 10-15 minutes earlier with your Medicare card, so that you can fill out the necessary paperwork before your appointment.

Medical certificates will not be issued for non-medical reasons apart from bereavement or family support. Patients must be seen at the time of illness in order to receive a medical certificate.

Patients are expected to see a doctor for repeat prescription

In order to protect your privacy, our receptionists and doctors cannot give or discuss test results over the phone. Patients are required to come to the Glen Huntly Medical Centre to see a doctor in order to receive and discuss their results.

It is the policy of this practice to maintain the security of your personal health information at all times and to ensure that this information is available only to authorised members of staff. Your medical record is a confidential document. It will not be shared with anyone outside the centre without the patient’s express consent and authorisation. 

If it is an urgent medical problem, please let our receptionist know, and we will do our best to provide you with medical attention as soon as possible. 

We will still accept walk in patients. If you have an urgent matter, give the receptionist an idea of what the problem is, and they will do their best to fit you in.
Urgent matters will always be taken priority if you let us know first, either by a phone call or in person.

Doctors will not be available to take calls whilst consulting. Urgent matters can be passed onto your Doctor via the reception team at the best convenient time to the Doctor. Doctors expect to return patient calls when he/she is available to do so.

Consultations at the Glen Huntly Medical Centre are by appointment. A standard appointment is 10- 15 mins. If you feel you need to see the doctor for a complex medical issue, or have more than one problem, please inform reception when booking your appointment so that a longer appointment can be made. Every effort is made to provide an appointment with the doctor of your choice; however, for urgent matters this may not be possible.
Please ensure your telephone number and address is correct and up to date.

In the event of an emergency, please call 000 for an ambulance.
To contact a doctor if you have an urgent matter, please ring (03) 9………
Nurse on Call – 1300 60 60 24
Call “Nurse on Call” if you would like some telephone advice
Emergency – 000
Call 000 for a serious or life-threatening emergency

Patients are encouraged to visit the clinic to enable the doctor to deliver optimal care with full access to practice facilities and equipment. Regular patients who are unable to attend the practice will be referred to their usual doctor who will assess the request on its merits and make appropriate arrangements.

Pl. come prepared with:
-A clear idea of what you wish to discuss with the Doctor.
-A list of all the medications you are taking, including prescriptions, non-prescriptions and herbal medicines.
-Check the number of repeat scripts you still have so these can be updated if necessary.
-If it is your first time with this doctor be prepared to give a family history.
-And if you think you need more than 10-15 minutes with your doctor, please book a Long appointment with the reception.
-If you wish to discuss several separate issues, please consider making a separate appointment for each issue.
-Ask the doctor to write down any specific directions about which you may be unsure.
-At the end of the consultation, be clear whether a follow up appointment is required.
-Minor surgical procedures require a double appointment with both the Nurse and the Doctor, please be sure to make both appointments.

Glen Huntly Medical Centre
1108, Glen Huntly Rd, Glen Huntly VIC 3163

Free street car parking is available. Also more parking available at the near-by Woolworth Shopping Centre.

The practice is fully wheelchair accessible.
A wheelchair is available if needed.
Should you have any special needs, please discuss them with the receptionist or your Doctor.

Be sure to securely store your referrals or prescriptions as there is a cost for the Doctor to re-print these.

If an interpreter is required, the Translating and Interpreting Service (TIS National) can be contacted on 131 450.
Hearing impaired patients can contact
Option 1: TTY – 1800 555 630
Option 2: Use National Relay Services (NRS) via website

As an accredited medical clinic, Glen Huntly Medical Centre respect that your record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times, ensuring that this information is only available to authorised persons involved in patient care.
The “personal information” we collect may include your name, date of birth, address/es, contact details, ethnicity, Medicare number and next of kin details. It is clinic policy that on a regular basis patient will be required to confirm their details are up to date. Your assistance in keeping your file accurate, complete and well-organised are very much appreciated.
At any time, our reception team are happy to assist you in obtaining a copy of your medical records from another Medical Centre. Please ask for a Medical History Transfer Form.

Your feedback is important to us. We appreciate the opportunity to acknowledge great service and to improve any area of concern.
If you are a patient at this clinic and wish to discuss any concerns, we encourage you to contact the Clinic Manager to commence this process.
We take your concerns, suggestions and complaints seriously. However, if you feel we have not handled your complaint in an appropriate manner and wish someone to mediate on your behalf, you can contact:
Health Complaints Commissioner
Level 26
570 Bourke Street
Melbourne, 3000
Victoria, Australia
Phone: 1300 582 113

Please inform us at least 24 hours prior to your appointment if you need to cancel or reschedule your appointment. This allows us to offer the appointment slot to other patients who may have a need for our care.

Doctor’s time, as is yours, is very valuable and if you fail to show up for an appointment, a cancellation fee will apply.